Terms of Use



Terms and Conditions – Can Terra, Cala Carbo, San Jose, Ibiza

Booking Conditions

1. Care of the Property

The Client shall maintain the accommodation, fixtures and fittings and external areas in the same condition and state of cleanliness as at the commencement of the holiday and shall leave the property with all keys and accessories in accordance with the inventory. Any damage to the villa its contents or any part of the external terrace and garden areas of the villa must be reported to the Owner or the booking agent immediately and replaced or paid for at the time of the incident. Whilst routine final cleaning is provided, the Owner shall be entitled to recover the cost (estimated if not known) of any additional cleaning or any damage caused by the Client including any financial loss to the Owner.

A good housekeeping deposit will be required of EURO 2,000 seven (7) days prior to your arrival. Any good housekeeping deposit transferred to the Owner’s account will be refunded in full within 10 days of departure provided the accommodation is left in the same state as it was found.

2. Conduct

The Client undertakes to behave in such a manner as to not prejudice the Owner’s reputation with other neighbours, suppliers or service providers and not disrupt other occupants of adjoining villas. The Client hereby accepts the villa rules and will allow the Owner or their agent access to the property at any time. The holiday let of any Client in breach of this clause shall be terminated forthwith and the Owner shall have no further contractual obligations towards the Client. Immediate vacation of the villa may be required by every Client on the booking form in such circumstances.

The villa is a non-smoking villa and is strictly forbidden inside. No pets are permitted.

3. Bookings and Payment

The cost of your holiday is only for the rental of the accommodation for the period on the booking form.

To reserve your rental a booking form must be fully completed signed and returned to us. Your booking is only secure once a deposit of 50% of the rent has cleared our bank account or full payment as applicable. Confirmation of your booking and receipt of deposit will be by email unless you request by other means. The person who signs the booking form shall be liable for that booking and full payment for all those persons named on that booking form.

Full payment is due within 10 weeks of your agreed date of arrival in Ibiza. Please note that the Owner reserves the right to cancel the booking with no obligation to any refund if the full balance payment is not received by the due date.

Payments to be made in EURO’s by bank transfer for the credit of the Owner at:

               La Caixa Bank, Pl. Espanya, 1, 07810 Sant Joan de Labritja, Ibiza

Account details:               IBAN ES24 2100 1936 1307 0001 7668                                                     

Account name “Mrs B Brown” 



The villa may not be occupied by persons other than those specified on the booking form. The villa will be available no earlier than 3 pm on the day of arrival and no later than 10am on the day of departure other than by special arrangement.

The Client to advise in writing at the time of booking of any allergies suffered by any member of the group.

4. Complaints

We hope that you will never need to complain, but if so, then you must inform us of the booking agent immediately so that appropriate action can be taken. Otherwise, it will be assumed that the villa and contents are in good condition and as described by the Owner.

5. Alteration or cancellation by the Owner

In the unlikely event that we have to cancel your booking, due to matters within our control, you will be offered a full refund or an alternative holiday date of an equivalent value. If we have to cancel your booking due to matters beyond our control, such as force majeure - including war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions – we will not be able to offer a refund.

6. Cancellation by the Client

Cancellation more than 10 weeks prior to departure shall result in all cases in the loss of your deposit.

Cancellation less than 10 weeks prior to departure shall result in loss of full payment unless the villa can be filled. If we are able to rent the villa you will be refunded the equivalent of the replacement rental charge.

7. Insurance.

It is a condition of booking that all clients must have full holiday insurance including cancellation, medical, damage and third party cover. All personal belongings of the client and any equipment hired by the client are the sole responsibility of the client. Subject to clause 10 we accept no responsibility for any loss or damage howsoever arising. We cannot be held responsible for any delays you may incur during your travel to or from Ibiza.

8. Children

Due to the design of the villa terraces and pool we do not feel it is suitable for children under 6 years old. Client’s are wholly responsible for the safety of their children and the Owner accepts no liability for any accident involving a child.

9. Jurisdiction

The terms of your booking and any claim relating to it, the services provided to you by us and any other matter arising out of this contract or your holiday will be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales. Subject to clause 10 any liability of the Owner will be limited to the value of any payments already received by the Owner from the claimant at the date of claim.

10. Liability

Nothing in this agreement is intended to exclude or limit our liability for death or personal injury arising from negligence or for loss arising from negligent misrepresentation or fraud.  

11. Representation

We have tried to be entirely accurate with all information provided, but, subject to clause 10, cannot be held responsible for inaccuracies. If there are any changes we will notify you when you book.